Retrieve Login Information

We are sorry to hear that you are having issues logging into your account. Please verify the spelling of your username and password before you try logging in again.


If you forgot your username:

Try logging in with the email address you used to sign up to POF instead of your username, and your usual password. Then, you can verify your username by clicking "My Profile".


If you forgot your password:

Click here to reset your password.


If you do not receive our password recovery email:

  • Please ensure you enter the email address associated with your POF profile.
  • Your profile may no longer be active on POF.
  • Your email provider blocked the email from POF before it reached your inbox. Please check your spam folder to make sure our email wasn’t mistakenly flagged.

To ensure you receive POF’s emails:

  • Add customercare@pof.com to your Address Book.
  • Never click on Report Spam on any POF emails.

If a message from POF is in your Spam folder:

  • Please remove us from that folder by clicking "NOT SPAM".
  • Once you have added POF to your address book, you can retrieve your password here.

If you no longer have access to the email address you used to sign up to POF:

You will not be able to retrieve your login information. If this is the case, please click to contact us and we will help you sign up again.