More App Help


If you are having trouble downloading the POF app on your iPhone or Android phone, it may be for one for the following reasons:

  • There is a problem with your internet connection or Wi-Fi. Please contact your carrier.
  • You have already downloaded the app.

If you are still having problems with the app, please ensure you have the most recent version of our app.


If your problem persists, contact us at Mobile@pof.com and provide the following:

  • Your phone’s make
  • Your phone’s model
  • Your phone’s operating system
  • Your carrier
  • Are you using WIFI or 3G?